1. Automatic refunds
An activation is refunded in full, automatically, when no message is received before the activation window closes, when you cancel it before any message has arrived, or when the number is rejected by the target service before delivery. The credit appears on your balance within seconds and is recorded as a REFUND transaction in your history. You do not need to contact support.
2. What is not refunded
An activation where a message was delivered is not refunded, even if the code was rejected by the service, expired before you used it, or was not the code you expected — at that point the SMS we sold you was delivered. Rentals are not refunded once the rental window has started, except where we failed to deliver a working number. Additional messages billed under multi-SMS are not individually refundable once delivered.
3. Balance withdrawals
Balance funded by top-up is intended to be spent on the service and is not withdrawable back to a wallet as a matter of course. We will consider a withdrawal request where the account has never used the service and asks within 14 days of the top-up: in that case we return the euro value less the network fee and less any crypto price movement, to the originating wallet only. Referral earnings are different: they are withdrawable in crypto once they exceed €50.
4. Payment mistakes
Underpaid invoices are credited for the amount actually received once we can attribute the transaction. Overpayments are credited in full. Payments sent to an expired invoice address are still credited when attributable — open a ticket with the transaction hash. Transfers sent on the wrong network are credited if the asset is technically recoverable on our side, minus the recovery cost; some are not recoverable by anyone.
5. Account closure
Balance remaining when you delete your own account is forfeited, so spend it first. Where we close an account for a terms breach, balance is forfeited. Where we close an account for reasons unrelated to your conduct, the remaining balance is returned to the originating wallet.
6. Disputes
Open a ticket within 30 days of the transaction. Include the activation identifier or the transaction hash. Payment disputes are escalated immediately and answered by a human, not a macro.