Business
VirtualSMSNumbers for business
Contract rates, dedicated operator pools, invoicing and a named contact.
Median first response · 1 business day
What actually changes on a contract
The platform is the same one retail uses. These six things are the difference you are paying for.
Contract pricing
Above 5,000 SMS per month, rates are negotiated per country mix. Typical reduction is 18–34 % against list price.
Dedicated pools
Reserved operator ranges that are not shared with retail traffic, so success rates stay predictable during peaks.
SLA and support
99.9 % API availability, 15-minute response for P1, a named engineer and a private escalation channel.
Invoicing
Monthly consolidated invoices, purchase-order references and net-15 terms after the first quarter.
Compliance
DPA, sub-processor list, data-residency options for message retention and an annual security questionnaire on file.
Onboarding
A shared channel, a migration review of your existing integration and load testing against a staging key.
Retail against contract
Same pool, same API, different terms. This is the whole list of what changes when you sign — there is no seventh row we left out.
| What changes | Retail account | Contract account |
|---|---|---|
| Price basis | Live list price, recalculated every 60 seconds from the operator pool. | Fixed rate card per country, reviewed quarterly. Typically 18–34 % below list. |
| Operator pool | Shared pool. You get the cheapest healthy operator available at purchase time. | Reserved ranges per country, not served to retail traffic, so peak hours do not move your success rate. |
| Availability | Best effort. 99.96 % observed over the last 90 days, but no service credits. | 99.9 % contractual, 15-minute response on P1, service credits when we miss it. |
| Support | 24/7 ticket queue answered by engineers. Median first reply under 12 minutes. | Named engineer, private Slack or Telegram channel, and an escalation path with a phone number on it. |
| Invoicing | Prepaid crypto balance. A self-serve invoice per top-up, VAT included where applicable. | One consolidated monthly invoice, purchase-order references, net-15 terms after the first quarter. |
| Onboarding | Self-serve. Account, top-up and a working API key in about a minute. | Migration review of your existing integration, a staging key, load testing and a shared channel from day one. |
Contract terms start at roughly 5,000 SMS per month. Below that the retail price list is genuinely the better deal, and we will tell you so rather than sell you a contract you do not need.
Request contract pricing
Tell us the volume and the country mix. You get a rate sheet back, not a discovery call and not a demo booking link.
- Sales
- [email protected]
- Median first response
- 1 business day
The questions sales actually gets
- Do we have to commit to a monthly minimum?
- No. The rate card is tied to the volume band you land in each month, not to a committed spend. If you have a quiet quarter you drop a band and pay the higher unit rate; you do not owe us the shortfall. The only commitment in the agreement is the notice period, which is 30 days on either side.
- What happens if the dedicated pool runs dry mid-campaign?
- The order falls back to the shared pool at the contract rate rather than failing, and the fallback is flagged in the activation payload so your own reporting can see it. If fallback exceeds 5 % of your volume in a month we widen the reservation at no extra cost — that is in the agreement, not a goodwill gesture.
- Can we pay by bank transfer instead of crypto?
- Yes, on contract only. SEPA and SWIFT are available once the first invoice cycle has settled; before that we ask for one prepaid crypto top-up so there is a working balance while the paperwork moves. Card payments we still cannot offer — acquirers price this sector at 6–9 % and that cost would land in your rate.
- How long does onboarding take, realistically?
- A staging key the same day, a migration review inside a week, and load testing whenever your side is ready. Teams already using a handler_api-compatible provider are usually in production within two days because the compatibility layer means one changed constant. A green-field integration is closer to a week of your engineering time.
- What are you bad at?
- Small island territories and a handful of central African markets, where the underlying pools are thin and success rates swing at peak hours. We publish the per-country success rate rather than hiding it, and if your mix is concentrated in those markets we will tell you before you sign instead of after.
- Who owns the message data?
- You do. Retention defaults to 30 days and can be set to 24 hours or to zero, in which case the code is delivered to your webhook and never written to disk. The DPA, the sub-processor list and the data-residency options are sent with the rate sheet, not after signature.
Get a rate sheet, not a sales call
Send the volume and the country mix. If retail pricing is genuinely cheaper for your shape of traffic, we will say so and you keep your self-serve account.